Found a problem or have a suggestion? Contact the team at ro.augusto@gmail.com. If possible, include your device model, operating system version, and the steps that led to the issue. Please do not send unnecessary personal information.
Frequently asked questions
I lost my progress. Can I get it back?
Progress is saved only on this device and is not synchronized with an account. If you switch devices, clear the app's data, or reinstall it, your previous progress cannot be restored.
The ad hint is unavailable. What can I do?
The optional video requires an internet connection and may not be available at all times or in all regions. You can keep playing without using a hint.
How do I change my ad choices?
In the app, open Privacy & ads and select Review ad choices. The form's availability depends on your region and applicable requirements.
Does every board have a solution?
Yes. Boards are generated with at least one possible solution.
How do stars and leaderboards work?
Stars depend on the active time needed to solve a level. Replays improve your best result without duplicating points. Leaderboards are optional and count new games after signing in to the gaming service; daily puzzles are excluded. Games with and without hints are ranked separately.
I cannot sign in or submit stars.
Check your connection and the gaming account on your device. If a score is pending, try submitting it again from leaderboards. You can keep playing without participating. Stopping star submissions does not remove published scores; manage profile and visibility in the gaming service account settings.
Privacy
Read the Trilha Lume Privacy Policy to learn how game progress and advertising data are handled.